How To Install Acquire CX App on Windows PC & MacBook
Download Acquire CX software for PC with the most potent and most reliable Android Emulator like NOX APK player or BlueStacks. All the Android emulators are completable for using Acquire CX on Windows 10, 8, 7, computers, and Mac.
- Download Emulators for Windows PC from official pages below to install them.
- Best emulators are here: BlueStacks.com; Or as an alternative BigNox.com.
- Open Android emulator and login with Google account.
- Acquire CX app available on Play Store. So search and find it.
- Choose install option under the Acquire CX logo, and enjoy!
FAQ Of Acquire CX- Features and User Guide
◦ View and chat with all pending, active, and online visitors, now in real time.
◦ Talk to multiple visitors at once.
◦ Get notified when visitors and customers want to chat with you.
◦ Provide customer support from virtually anywhere.
• Unified view: See cross-channel communications from emails, messages, and even SMS in a unified conversation thread.
• Audio and Video calls: Connect with your customers via audio and video calls.
• Customer Profile: Easily view and edit customer profiles during live chats to offer customers proactive and tailored support.
• Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries.
• Emojis: Make conversations more engaging by expressing your emotions through emojis.
• Feedback: Collect visitor feedback using feedback forms and gauge performance.
• Webhooks: Fetch relevant information in real-time.
• Notes: Provide context to other agents by tagging them and adding notes to conversations for internal collaboration to resolve issues quickly.
• Email & SMS: View email and SMS messages in a unified conversation thread.
• Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.
• Snooze Contact: Put conversations on hold to account for company breaks and holidays.
• Block Contact: Block any email address, IP, or phone number.
• Contact Tags: Add tags to your visitor for grouping or identification.
• Filter: Narrow down conversations with different criteria via inboxes, channels, departments, and phone numbers.
• Search: Perform a wide range of searches with contact titles, messages, departments, names, and keywords.
• Access controls: Obtain admin, operator specific permissions for messenger, audio calls, video calls, blocked contacts, and SMS.
• Push notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned on a note, or when snooze time elapses.
• Chat Transfer : Instantly move a chat to the right department(s) or assign an agent to provide better service to the visitor or accurate response to their requests.
• Social Media share links: Invite social media users and others to a chat, audio call, or video call with social media share links. Social media links are easy to share and customizable.
• Agent Profile: View and update your contact information such as Full Name, Country Name, State, Contact Numbers and Timezone details on the go.
• Change Password: Securely update your account password from the mobile device by entering your current password and setting up a new password.
What’s New On New Version Of Acquire CX
We’ve added shortcuts, agent offline/online status, switch account, close conversation, archive conversation, mail transcript, and bulk close threads for our beta release.
We are also making major changes to the ‘search’ feature. The next version will have an advanced search capability compared to the current version, where only ‘search by contact name’ is enabled. We have disabled ‘snooze contact’ in the release due to an ongoing module upgrade.
Also made some minor improvements and bug fixes.
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Also, we do not use our server to download Acquire CX apps. Download starts from the authorized website of the Acquire CX app.