How To Install Acquire Agent CX App on Windows PC & MacBook
Download Acquire Agent CX software for PC with the most potent and most reliable Android Emulator like NOX APK player or BlueStacks. All the Android emulators are completable for using Acquire Agent CX on Windows 10, 8, 7, computers, and Mac.
- Download Emulators for Windows PC from official pages below to install them.
- Best emulators are here: BlueStacks.com; Or as an alternative BigNox.com.
- Open Android emulator and login with Google account.
- Acquire Agent CX app available on Play Store. So search and find it.
- Choose install option under the Acquire Agent CX logo, and enjoy!
FAQ Of Acquire Agent CX- Features and User Guide
◦ View and chat with all pending, active, and online visitors, now in real time.
◦ Talk to multiple visitors at once.
◦ Get notified when visitors and customers want to chat with you.
◦ Provide customer support from virtually anywhere.
•Unified view: See cross-channel communications from emails, messages, and even SMS in a unified
•Audio and Video calls: Connect with your customers via audio and video calls from the app or have
your visitors connect with you from the widget.
•Join Call: Agents can initiate a video call from the desktop and then join the same call from a
mobile device, creating a seamless experience when interacting with a customer.
•Customer Profile: Easily view and edit profiles during live chats to offer customers proactive and
•Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries.
•Emojis: Make conversations more engaging by expressing your emotions through emojis.
•Feedback: Collect visitor feedback using feedback forms to gauge performance.
•Webhooks: Fetch relevant information in real-time.
•Notes: Resolve issues quickly by tagging agents and adding context through internal-only messaging.
•Email & SMS: View email and SMS messages in a unified conversation thread.
•Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.
•Snooze Contact: Put conversations on hold to account for company breaks and holidays.
•Block Contact: Block any email address or phone number.
•Contact Tags: Add tags to your visitor for grouping or identification.
•Filter: Narrow down conversations with different criteria via inboxes, channels, departments, and phone
•Access Controls: Create admin or operator specific permissions for messenger, audio calls, video calls,
blocked contacts, and SMS.
•Push Notifications: Receive an instant notification when invited or transferred to a new case, invited to
a new chat message, mentioned on a note, or when snooze time elapses.
•Transfer Chat: Instantly transfer a chat to the right department or agent to provide better
service to the visitor and accurate responses to their requests.
•Social Media Share Links: Invite social media users and others to a chat, audio call, or video
call with customizable links.
•Shortcuts Settings: Create basic shortcut formatting and define shortcuts from Settings.
•Reload Conversation: View and refresh conversations to see the latest message in case of
delay related to internet connectivity issues.
•Archive Conversation: Quickly move your low priority or less important conversations to an
archived list to access it at a later point in time.
•Close Conversation: Quickly end your conversation with the visitor. When it’s time to rejoin
the conversation, simply add a message to reactivate it.
•Delete Conversation: Remove any conversation that’s no longer needed.
Tag Conversation: Create and add new tags relevant to your conversations from Agent Home.
What’s New On New Version Of Acquire Agent CX
Engage with your customers, prospects, and visitors on the go via our mobile app and offer an exceptional customer service experience from anywhere.
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